Privacy Policy

ElectroHat · electrohat.com · Last updated 5 October 2026

ElectroHat is an online electronics shop in Bangladesh. This page explains what information we collect when you use our website or message our Facebook Page, why we need it, who it is shared with, and how you can have it deleted.

What we collect

• When you order: your name, mobile number, delivery address, and e-mail if you give it, plus the items you ordered.
• When you message us on our website chat, our Facebook Page or Instagram: the messages and photos you send, your name as shown on Facebook or Instagram, and the ID Meta gives your conversation with our Page.
• When you visit the website: a random ID kept in your browser so we can count how many people are on the site at a time, and your cart and wishlist, which stay in your own browser.

We do not collect payment card details. We do not use advertising trackers.

How we use it

• To take, confirm and deliver your order, and to answer questions about it.
• To reply to your messages. Replies may be written by an automated assistant, which reads your message and our product list to answer about products, prices and stock.
• To spot fake orders (for example, many orders from one number in a short time) before a parcel is sent.

Who it is shared with

• Our courier (Steadfast Courier) receives your name, phone number, address and the amount to collect, to deliver your parcel. We may also ask them about your phone number's delivery history.
• Google (Gemini) processes the text and photos of your messages to write the automated replies.
• Meta (Facebook, Instagram) carries messages sent through their apps, under Meta's own privacy policy.

We never sell your information or share it with anyone for their marketing.

How long we keep it

• Orders are kept for our accounts and for after-sales support, unless you ask us to delete them.
• Messages are kept so we can follow up on your conversation, unless you ask us to delete them.
• The visitor-count ID is deleted from our server after a day without visits.

How to delete your data

You can ask us at any time to delete your orders, messages and any other information we hold about you:

• Send "Delete my data" to our Facebook Page in Messenger, or
• contact us using the details below, with the phone number you ordered with.

We will delete it within 7 days and confirm when it is done. If you have an order on the way, we will delete it once the order is complete or cancelled.

Contact

ElectroHat · Dhaka, Bangladesh
Message our Facebook Page, or use the contact details on electrohat.com.